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Hoshin Kanri in Higher Education A Guide to Strategy Development Deployment and Management

Hoshin Kanri in Higher Education A Guide to Strategy Development Deployment and Management

Strategy the link between mission and operational plans to improve an institution’s performance is a critical element to the future success of higher education (HE). Hoshin Kanri (HK) the application of Lean principles and practices to strategy development deployment and management is a systematic and effective approach to support institutional success particularly when competition is high. Surprisingly despite its known effectiveness and advantages over other approaches to strategy development deployment and management the application of HK in HE is limited. This book promotes greater awareness appreciation and application of HK at HE institutions. The book is divided into four sections: The first section (Introduction to Hoshin Kanri) provides a general overview of HK and its potential contributions when used in HE settings The second section (Case Studies) provides several examples where aspects of HK were introduced at HE institutions. These case studies which vary in scope use of HK practices and tools and identified benefits offer insights both for helping senior leaders recognize the value of HK (and adopt the HK process) and for on-the-ground experiences using HK tools and techniques – including barriers and challenges – during implementation The third section (Expanding the Application of Hoshin Kanri in Higher Education) includes several chapters on how to begin an HE institution’s HK journey. The chapters include practical steps for gaining support for and implementing HK strategy development deployment and management tailored for HE institutions across both typical and novel applications of HK The fourth and final section (Implications for Practice and Research) presents a high-level summary of the current state of HK in HE and offers thoughts and recommendations on the future state directions for practice research opportunities and challenges for HK in HE The book underscores the key benefits HK can offer HE institutions. With its Lean roots of continuous improvement and respect for people HK offers HE institutions an effective and sustainable approach to strategy development deployment and management. HK can be used institution-wide or at any level or area within an institution. While the local application of HK won’t achieve the full benefits possible through institution-wide adoption it offers a marked improvement over other strategy approaches that fail to respect people and leverage their knowledge expertise and insights to apply continuous improvement to move their office department or function forward. | Hoshin Kanri in Higher Education A Guide to Strategy Development Deployment and Management

GBP 42.99
1

Lean Leadership for Healthcare Approaches to Lean Transformation

Lean Leadership for Healthcare Approaches to Lean Transformation

Healthcare organizations that have already applied Lean thinking to their processes with the diligence of effective management and strong leadership support are now realizing the benefits of their efforts. And many of those benefits surpass what was thought possible just a few years ago. To be successful these organizations had to provide the leadership to arrive at their future state. Written by a Shingo Prize-winning author and Lean sensei Lean Leadership for Healthcare: Approaches to Lean Transformation explains how to apply Lean improvement to both clinical and non-clinical processes. It presents valuable lessons learned by the author over the years of leading improvements in this complex industry and lays out a clear roadmap for initiating your Lean improvements. Illustrating the leadership behaviors required to achieve sustainable success the book is ideal for leaders in the healthcare industry looking to initiate Lean improvements to clinical and non-clinical processes. It reviews the fundamentals of Lean and explains how to link a strategy of continuous improvement to corporate strategy to achieve operational excellence. It also describes how to mitigate the risk of failure when undergoing large-scale corporate change including what can go wrong and how to prevent these failures. The book includes case studies that share the time-tested insights of healthcare team members and leaders. It outlines a management system for sustaining your Lean improvements and provides the Lean leadership approaches thoughts and visual tools you‘ll need to guide your organization along the path toward world-class healthcare performance. | Lean Leadership for Healthcare Approaches to Lean Transformation

GBP 175.00
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Digital Transformation A Strategic Structure for Implementation

Digital Transformation A Strategic Structure for Implementation

With the advent of digital technologies society is reshaping itself radically. In the last decade digital technologies have brought fundamental changes in the industry and business environment. The holistic socioeconomic and industrial changes are a result of general-purpose technology aspects of digital transformation which are rare and have inherent capabilities of self-transformation to bring long-term benefits across the entire global business environment. After the steam engine electric generator and printing press the recent development of digital transformation has created an opportunity with extensive sustainable and incremental influence for disruption and renovation. However the most important difference between digital transformation and the previous general-purpose technologies such as steam engines and electric generators is the pace of technology’s penetration across the globe. To cope with the accelerated speed of global digitization the digital transformation process should be accepted adopted and adapted across society and business utilizing a multi-dimensional strategy. This book illustrates a strategic structure that covers Digital Challenges for Industries Applicability for Digital Transformation Digital Transformation Framework People and Organization Structure Capability Delivery Activities and Life Cycle Benefits. How will businesses embrace digital transformation? How will organizations formulate a digital transformation strategy? How will they invest in digital technologies? To answer these questions a strategic structure is created which can provide guidelines to businesses to create a framework for digital transformation that includes strategy process governance and funding. The exponential growth in data capacity (storage process and communication) due to rapid digitalization has created infinite opportunities and different dimensions to businesses. Digital platforms have enabled alternative business models by deconstructing the traditional value chains. Agile concepts driven by design thinking have brought innovative perspectives with an environment of boundless disruption. To run a company with sustainability and manage disruptions more consciously the adoption of a digital platform with an appropriate strategy is the only viable option. Digital transformation (DX) goals and strategies should be in line with a company’s business objectives. The strategic structure explained in the book is a global framework that can be adopted by any profit or nonprofit organization. Like any other transformational process digital transformation has created structural tension between old and new. In this tension employees play a large role and their clarity of thought regarding the transformation process is of paramount interest. To overcome this tension companies need to orient as learning organizations which will provide opportunities for growth in an ambidextrous environment embraced with a digital ecosystem. The book explains how the structural tension between old and new can be mitigated by effectively involving all stakeholders in the transformation process. | Digital Transformation A Strategic Structure for Implementation

GBP 24.99
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Applied Population Health Delivering Value-Based Care with Actionable Registries

Applied Population Health Delivering Value-Based Care with Actionable Registries

Electronic Health Record (EHR) systems today provide increasing levels of clinical decision support and are the fulcrum for change for value-based healthcare delivery. Billions of dollars of government and insurer payments are dependent on evidence-based workflow design and quality report. In this context quality measurement is no longer a retrospective exercise but an essential prospective process embedded in clinical operations. Population health tools in the EHR enhance the efficiency and effectiveness of interventions thus improving the quality of care at lower cost. Population health methods are effective in ensuring that the right patient receives the right care at the right time. This book provides a clear framework for design implementation and monitoring of innovative population health tools to accelerate measurable improvements in care delivery. Key benefits for readers include conceptual framework team approach and technical insights that result in improved patient care improved performance on quality measures and increased revenue from quality performance incentives and risk-based contracts. This is also a practice guide to the healthcare professionals many roles who are eager to build or improve population health programs with the goal of delivering high quality value-based care. | Applied Population Health Delivering Value-Based Care with Actionable Registries

GBP 56.99
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Leading Continuous Improvement Projects Lessons from Successful Less Successful and Unsuccessful Continuous Improvement Case Studies

Leading Continuous Improvement Projects Lessons from Successful Less Successful and Unsuccessful Continuous Improvement Case Studies

This book is a reference for continuous improvement project (CIP) leaders/facilitators in manufacturing and service organizations students (undergraduate and graduate) academics responsible for managing senior projects (Capstone Projects) and teaching quality courses and researchers interested in how organizations could produce more effective and efficient continuous improvement initiatives and projects. The authors collected and analyzed information and results from CIPs they facilitated or co-advised such as the improvement of the service level in a bottle manufacturing organization reduction of changeover in a brewery manufacturing organization reduction of ambulance response time and reduction of scrap in a steel transformation manufacturing organization. Many of the CIPs were previously part of award-winning white papers documenting critical improvements. Throughout this book readers will learn: different types of CIPs metrics to identify successful CIPs the 53 factors related to CIPs success how to manage CIPs behaviors to achieve outstanding results from CIPs. Three of the chapters are supplemented with three or more case studies. In addition the final chapter includes a list of behaviors expected from directors continuous improvement managers CIP leaders/facilitators and CIP team members to obtain the major benefits from CIPs. | Leading Continuous Improvement Projects Lessons from Successful Less Successful and Unsuccessful Continuous Improvement Case Studies

GBP 44.99
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The Remote Work Handbook The Definitive Guide for Operationalizing Remote Work as a Competitive Business Strategy

The Remote Work Handbook The Definitive Guide for Operationalizing Remote Work as a Competitive Business Strategy

The Remote Work Handbook: The Definitive Guide for Operationalizing Remote Work as a Competitive Business Strategy is for readers seeking to leverage the business benefits of a flexible remote workforce. It is a practical guide for building and implementing remote work at any size organization. C-suite executives operation leaders business owners or entrepreneurs who recognize the workplace is changing can use it to re-tool their operations for a strategic business advantage. Mari Anne Snow the author is a recognized remote work expert with over 20 years of experience leading remote teams and has re-written the rules of leadership to unlock the potential in remote and distributed teams. In this book she shares all her secrets. The book explores the untapped potential of remote teams and lays out the business case for adopting a new flexible workplace model to build organizational resilience and a competitive edge. It takes the reader through the step-by-step process of constructing a remote work operating model staging an implementation then institutionalizing and sustaining the change. It includes down-to-earth professional and personal stories that alert the reader to the top priorities and operational realities they will face as they craft their own implementation plan for operationalizing remote work at their company. | The Remote Work Handbook The Definitive Guide for Operationalizing Remote Work as a Competitive Business Strategy

GBP 28.99
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Lean Supply Chain and Logistics Simulation Description of Roles - Paperwork - Flow

Lean Supply Chain and Logistics Simulation Description of Roles - Paperwork - Flow

Enna's Lean Supply Chain & Logistics Simulation will help your company realize its goal of becoming more Lean more agile and taking a lead over the competition. This is a hands-on simulation that demonstrates the effectiveness of Lean in the specialized context of the Supply Chain Logistics and Distribution environment. Throughout the three rounds of the simulation the participants will learn the importance of reducing batch size and streamlining the process flow as well as learning how to apply new concepts. Step by step team members become familiar with Lean and take these Lean concepts and apply them directly during the simulation. By dealing with everything from orders received working with the supplier and finally shipping the product the participants will gain an understanding of the importance of seeing the entire Supply Chain. The simulation comes with a Flash presentation including a results tracking sheet that is completed at the end of each round in order to help visualize improvement and profitability. Through a subtle change between Rounds 1 and 2 and a larger Lean transformation after Round 3 the benefits of Lean will become clearly apparent. Not only does this visualization help the participants see and experience Lean but also how it will be advantageous to them and their own job. | Lean Supply Chain and Logistics Simulation Description of Roles - Paperwork - Flow

GBP 375.00
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Power from Within A Guide to Success as a Medical Malpractice Defense Expert

Power from Within A Guide to Success as a Medical Malpractice Defense Expert

There is no end in sight to the frequency with which physicians nursing professionals and other healthcare providers will become lawsuit targets in our litigious society. While politicians practitioners insurance companies and trial attorneys debate the nation’s chronic malpractice crisis suits continue to be filed. In addition once COVID-19 is behind us and the unprecedented public support for health care providers wanes as it will it is anticipated that physicians and nurses will become malpractice defendants to a remarkable degree. National legislative fact-finding committees and investigative bodies which may be charged with the responsibility of pursuing a solution likely will never achieve a global remedy. Although curtailed by some states national legislation has not addressed baseless malpractice suites or grossly excessive monetary verdicts. Another approach exists however. Health care providers can impact the existing system and influence the malpractice environments in a tangible positive and powerful fashion. Although there will be debate over tort reform in order to bring some degree of protection to the malpractice defendant individual case success defined from the defendant’s perspective as a no-cause trial verdict can be realized if well-credentialed and experienced health care professionals are willing to assist the malpractice defense bar as expert witnesses. The benefits to the health care community and the individuals who are willing to participate are innumerable and worth considering. | Power from Within A Guide to Success as a Medical Malpractice Defense Expert

GBP 39.99
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The CPHIMS Review Guide 4th Edition Preparing for Success in Healthcare Information and Management Systems

The CPHIMS Review Guide 4th Edition Preparing for Success in Healthcare Information and Management Systems

Whether you’re taking the CPHIMS exam or simply want the most current and comprehensive overview in healthcare information and management systems today this completely revised and updated fourth edition has it all. But for those preparing for the CPHIMS exam this book is also an ideal study partner. The content reflects the outline of exam topics covering healthcare and technology environments; clinical informatics; analysis design selection implementation support maintenance testing evaluation privacy and security; and management and leadership. Candidates can challenge themselves with the sample multiple-choice questions given at the end of the book. The benefits of CPHIMS certification are broad and far-reaching. Certification is a process that is embraced in many industries including healthcare information and technology. CPHIMS is recognized as the ‘gold standard’ in healthcare IT because it is developed by HIMSS has a global focus and is valued by clinicians and non-clinicians management and staff positions and technical and nontechnical individuals. Certification specifically CPHIMS certification provides a means by which employers can evaluate potential new hires analyze job performance evaluate employees market IT services and motivate employees to enhance their skills and knowledge. Certification also provides employers with the evidence that the certificate holders have demonstrated an established level of job-related knowledge skills and abilities and are competent practitioners of healthcare IT. | The CPHIMS Review Guide 4th Edition Preparing for Success in Healthcare Information and Management Systems

GBP 150.00
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Building Quality Management Systems Selecting the Right Methods and Tools

Building Quality Management Systems Selecting the Right Methods and Tools

Quality has quickly become one of the most important decision-making factors for consumers. And although organizations invest considerable resources into building the right quality management systems (QMSs) in many instances the adoption of such quality improvement tools are just not enough. Building Quality Management Systems: Selecting the Right Methods and Tools explains exactly what directors practitioners consultants and researchers must do to make better choices in the design implementation and improvement of their QMSs. Based on the authors decades of industrial experience working on business improvement projects for multinationals looking to design or improve their QMSs the book discusses building QMSs based on two important organizational elements: needs and resources. It begins with an overview of QMSs and systems thinking and the impact of QMSs on financial performance. Illustrating the process management approach it reviews the most well-known business and quality improvement models methods and tools that support a major QMS. The authors introduce their own time-tested methodology for designing implementing and enhancing your own QMS. Using their proven method you will learn how to: Implement a strategic quality plan based on your specific needs capabilities cost benefits policies and business strategies Select the right models methods and tools to be adopted as part of your QMS Understand the critical success factors and implementation challenges Evaluate the level of maturity of your QMS and your implementation efforts Highlighting the importance of quality as a way of life this book supplies the understanding you‘ll need to make the right choices in the development and deployment of your QMS. With a clear focus on business performance and process management it provides the basis for creating the quality management culture require | Building Quality Management Systems Selecting the Right Methods and Tools

GBP 180.00
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The Power of Humility in Leadership Influencing as a Role Model

The Power of Humility in Leadership Influencing as a Role Model

To many people the words ‘leader’ and ‘humble’ are not natural bedfellows. Yet once they have grasped the definition most employees desire a humble leader while a majority of managers believe they already are one. What appears deceptively simple is trickier than expected. Narcissism lack of perception fixed mindsets and neuronal default settings are only a few of the stumbling blocks on the path to humility. What exactly is this sought-after humility? Humility consists of four key elements: 1) Seeing one’s own strength and weaknesses and revealing them where needed for the bigger picture; 2) Appreciating others for what they are do now and can do; 3) Being open and willing to learn; 4) Understanding that we are all only a small part of a larger picture easily replaceable and favored by luck and circumstance. Therefore humility has nothing to do with being weak or hiding the light under the bushel. Instead it is about clarity taking a step back from one’s ego and thus being able to serve the greater picture. The author’s own research with more than 3 500 managers contributes to the canon of positive effects of humility that have been measured by dozens of researchers during the last decade. Humility benefits employees (ranging from better performance more innovation stronger resilience to better client relations and stronger morals) the organization (ranging from better ambidextrous strategies a better culture to fewer sunk costs) and the managers themselves (ranging from more seen leadership potential to less stress and better relationships with employees). Dozens of case studies quotes from more than 170 interviews with top managers lively storytelling of real-life examples and solid research with actionable take-aways plus personal assessments make this an eminently readable and practical book for managers worldwide. | The Power of Humility in Leadership Influencing as a Role Model

GBP 32.99
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Thriving at the Edge of Chaos Managing Projects as Complex Adaptive Systems

Thriving at the Edge of Chaos Managing Projects as Complex Adaptive Systems

For many organizations the way in which projects are managed is a fundamental factor in how well they can prosper in today’s marketplace. Unfortunately the current solutions available to companies for managing projects are proving to be increasingly ineffective in a complex world that is becoming more and more dynamic and unpredictable. Organization’s pay for this complexity in delayed time-to-market slow response to customer needs and decreased productivity. While tweaking the current project management paradigm may provide some minimal gains to have a real impact requires a fundamental change in mindset. New business models like Uber and AirBnB show us that the most efficient operations in today’s business environment behave like complex adaptive systems (CAS) where self-managing participants following a set of simple rules organize themselves to solve incredibly complex problems. Instead of trying to function like a well-oiled machine where things work like clockwork companies like Uber function more like an organism that is alive and constantly changing. They fully embrace the characteristics of a CAS. Viewing an organization as a complex adaptive system drives a radically new philosophy of project management that is much better suited to the needs of the 21st-century organization and can provide the quantum leap improvement in project production that we are looking for. This book exposes the assumptions underlying the accepted paradigm of project management describes the common practices that are based on those assumptions analyzes why these practices are unhelpful and even harmful and proposes an alternative sometimes seemingly counter intuitive approach to project management based on CAS thinking. By the end of the book the reader will have a completely new perspective on the way projects can be managed in their organization and how they can quickly start reaping the benefits provided by a CAS-driven management methodology and supporting toolset that is more in tune with today’s business demands - and that turns complexity into a competitive advantage. | Thriving at the Edge of Chaos Managing Projects as Complex Adaptive Systems

GBP 31.99
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Nursing and Informatics for the 21st Century - Embracing a Digital World 3rd Edition Book 3 Innovation Technology and Applied Informatic

Nursing and Informatics for the 21st Century - Embracing a Digital World 3rd Edition Book 3 Innovation Technology and Applied Informatic

Innovation Technology and Applied Informatics for Nurses explores informatics trends emerging over the next decade including personalized healthcare telehealth artificial intelligence voice recognition and predictive analytics. Emphasis is placed on their importance benefits and key challenges for nurses. Digital health and patient-generated data in the context of remote monitoring are highlighted with a focus on digital health tools issues challenges and implications for the future. A featured case study includes the use of patient-generated data during the COVID-19 pandemic including critical lessons learned. A discussion of the technological building blocks of sensors and the Internet of Things highlights examples of how healthcare delivery system models of care are being transformed. Applied data science as an emerging healthcare discipline explores natural language processing data science frameworks implications for data bias and ethical considerations. The conceptual building blocks of artificial intelligence and machine learning are outlined resulting in a call for all nurses to develop an improved understanding of implications for our practice and our patients. Telehealth is described as including modalities services virtual care human factors and financial legal and regulatory considerations. Key drivers and stakeholders advancing simulation-based care delivery are discussed including recommendations for how healthcare organizations can perform event simulation as they prepare to meet the risk management needs of the future. This book concludes by highlighting documentation best practices implemented during the COVID-19 pandemic. Nursing and Informatics for the 21st Century – Embracing a Digital World 3rd Edition is comprised of four books which can be purchased individually: Book 1: Realizing Digital Health – Bold Challenges and Opportunities for Nursing Book 2: Nursing Education and Digital Health Strategies Book 3: Innovation Technology and Applied Informatics for Nurses Book 4: Nursing in an Integrated Digital World that Supports People Systems and the Planet | Nursing and Informatics for the 21st Century - Embracing a Digital World 3rd Edition Book 3 Innovation Technology and Applied Informatic

GBP 69.99
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Digital Health and Patient Data Empowering Patients in the Healthcare Ecosystem

Digital Health and Patient Data Empowering Patients in the Healthcare Ecosystem

Patients with unmet needs will continue to increase as no viable nor adequate treatment exists. Meanwhile healthcare systems are struggling to cope with the rise of patients with chronic diseases the ageing population and the increasing cost of drugs. What if there is a faster and less expensive way to provide better care for patients using the right digital solutions and transforming the growing volumes of health data into insights? The increase of digital health has grown exponentially in the last few years. Why is there a slow uptake of these new digital solutions in the healthcare and pharmaceutical industries? One of the key reasons is that patients are often left out of the innovation process. Their data are used without their knowledge solutions designed for them are developed without their input and healthcare professionals refuse their expertise. This book explores what it means to empower patients in a digital world and how this empowerment will bridge the gap between science technology and patients. All these components need to co-exist to bring value not only to the patients themselves but to improve the healthcare ecosystem. Patients have taken matters into their own hands. Some are equipped with the latest wearables and applications engaged in improving their health using data empowered to make informed decisions and ultimately are experts in their disease(s). They are the e-patients. The other side of the spectrum are patients with minimal digital literacy but equally willing to donate their data for the purpose of research. Finding the right balance when using digital health solutions becomes as critical as the need to develop a disease-specific solution. For the first time the authors look at healthcare and technologies through the lens of patients and physicians via surveys and interviews in order to understand their perspective on digital health analyse the benefits for them explore how they can actively engage in the innovation process and identify the threats and opportunities the large volumes of data create by digitizing healthcare. Are patients truly ready to know everything about their health? What is the value of their data? How can other stakeholders join the patient empowerment movement? This unique perspective will help us re-design the future of healthcare - an industry in desperate need for a change. | Digital Health and Patient Data Empowering Patients in the Healthcare Ecosystem

GBP 31.99
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5-Star Career Define and Build Yours Using the Science of Quality Management

5-Star Career Define and Build Yours Using the Science of Quality Management

Industries across the globe manufacture products and provide services that you deem 5-star worthy; their goal is to satisfy your needs and desires. They follow the proven science of quality management to make that happen because it is common sense and its effectiveness is irrefutable. 5-Star Career: Define and Build Yours Using the Science of Quality Management provides common-sense strategic context for personally implementing quality concepts that reflect your goals as well as your own definition of a 5-star life and career. This book provides the following benefits: Explains how the science of quality management can ensure customer satisfaction which is what industry uses to gauge the quality of products and services. Relates that explanation to you on a personal level including how the basic concepts and components of the science apply to your career/job the path it has taken and can take. Challenges you to identify your authentic needs and desires following the thorough process research methodology and data analysis corporations rely on to understand their customers. It tells you how to do all of that and provides a unique tool to help you gather and analyze the right type of data and information. Clarifies the critical role that controlled systems and processes play in the science of quality management the role they play in the personal application of quality management and their surprising power to ensure intended outcomes. Explains how to apply the proven decision-making methodology (used by industry) to identify the best possible process that leads to the career you deem as 5-star worthy and to address the career elements that will satisfy your authentic needs and desires. Relays how risk-based decision-making is key not only to identifying a process that ensures success but also to addressing the unexpected curveballs that will surely come your way. Penelope Przekop built a 30-year career around the science of quality management while struggling to overcome the uniquely disturbing childhood she shared with her brother. Along the way she internalized the science used to build quality into products and services and discovered how it can be personally applied to build and manage not only the quality of a career but also the quality of a life. | 5-Star Career Define and Build Yours Using the Science of Quality Management

GBP 22.99
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Customer Relationship Management (CRM) for Medium and Small Enterprises How to Find the Right Solution for Effectively Connecting with Your

Customer Relationship Management (CRM) for Medium and Small Enterprises How to Find the Right Solution for Effectively Connecting with Your

Customer Relationship Management (CRM) systems are a growing topic among small- and medium-sized enterprises entrepreneurs and solopreneurs and it is completely clear that CRM is a tool that businesses should have in place to manage sales processes. Teams of salespeople must have a system to run their daily activities and small businesses and solopreneurs must track their marketing effort a functioning structure for maintaining their contacts with prospects and clients to improve the effectiveness of their sales effort. CRM once only available to large corporations is now powerful technology for small and medium businesses. Small and medium businesses are now able to implement CRM solutions under a more cost-effective balance as an alternative to traditional tools like Salesforce Dynamics or Oracle. The reason for the success is mainly the simplicity of the new tools and solutions that have been developed for the management of sales processes. This book discusses how to implement a CRM from the perspective of the businessperson—not the more typical IT consultant or the technical staff. It benefits business development sales management and sales process control. Small business owners must understand why and how implementing a CRM will create value for their business—how it will focus on business development sales management and how sales leads develop into happy customers. Small business owners must first understand what a CRM system is how it works what its main functions are and how it serves to manage workflows in the company’s sales department. Generally entrepreneurs struggle to find the time to read and study complex and fully comprehensive books. This book provides direct operational guidelines to those who need easy-to-read information about how to use CRM effectively. Business professionals must be able to set up CRM systems and avoid mistakes and wasting time. This book provides an overview of what can be done with CRM and how it happens to empower businesspeople to find new customers and win business opportunities. This book discusses the logic of CRM in sales giving tips and explanations on why and what happens when CRM is implemented in a specific way. Essentially this book gives the entrepreneur the know-how behind CRM in sales in general terms supporting enhanced customer relationships. | Customer Relationship Management (CRM) for Medium and Small Enterprises How to Find the Right Solution for Effectively Connecting with Your

GBP 31.99
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True Kaizen Management's Role in Improving Work Climate and Culture

True Kaizen Management's Role in Improving Work Climate and Culture

What does it take to manage an organization to success? No matter what industry you are in an organization is primarily a group of people. This book focuses on that ever-important human element. In the rush to get 'lean' many organizations focus solely on tools for increasing productivity but where do these tools come from? In this book Collin McLoughlin and Toshihiko Miura look back on their decades of international consulting experience to examine how organizations around the world have transformed on a cultural level by respecting the people who work within them and leveraging their creativity to solve problems. As our workforce becomes more knowledgeable skillful and more perceptive of their needs and wants as employees the ability to reach the true potential of an organization becomes more and more difficult. Managers must look at each individual element of an equation like this in order to fully understand how to achieve an answer. They must begin to answer more focused questions such as: 1. How productive is the existing work climate and culture? 2. How do employees as individuals navigate the existing work climate? (How do they deal with day-today issues with each other?) 3. Where and how are individuals and their work processes assessed? 4. What obstacles do employees face every day and are they empowered to fix these obstacles? 5. What role does leadership play at each level of the organization? (Looking at the organization in layers of management. ) To address these challenges this book focuses on three main aspects of leadership and management: 1. Addressing and Improving the Perspective of Management - The ideas presented in this book are not limited to a certain industry or field of work but can be applied in any setting because they speak to a universal human element. 2. Exploring and Improving Work Climate - Organizations are social entities operating within their own controlled environment. This book will explore the factors that contribute to and encourage a positive work climate. 3. Observing and Eliminating Wasteful Work Processes - Observing wasteful activities and work processes requires a refined perspective. The case studies presented illustrate the How and Why to help refine expertise. This will also lead to the joy and benefits | True Kaizen Management's Role in Improving Work Climate and Culture

GBP 34.99
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Developing Leadership Excellence A Practice Guide for the New Professional Supervisor

Developing Leadership Excellence A Practice Guide for the New Professional Supervisor

Professional Supervision is a core component of maintaining professional practice and accreditation for many professions particularly in the community and human services sector. Professions such as Social Workers Occupational Therapists Physiotherapists Teachers Nurses Midwives Doctors Counsellors and Psychologists are encouraged to access regular professional supervision as part of maintaining professional standards in their role; engage self care; promote ongoing growth and development; and meet organisational requirements. Throughout her career Tracey Harris had had a passion for the role that professional and operational supervision has in the workplace. She has developed a systematic framework that ensures supervision remains effective and sustainable over time. As part of the supervision platform and system Tracey has developed a range of unique resources tools and documents for beginning supervisory practitioners to assist them to develop the necessary skills to feel confident and supported in their new role. She has developed seven integrated supervision models that provide a common language framework for all roles in the organizational and business context. Developing Supervisory Excellence: A Practice Guide for the New Professional Supervisor is the first text of its kind to integrate the existing frameworks of supervision into a comprehensive model of practice providing new supervisors with a clear procedural and practice guide for conducting professional and operational supervision. In addition it provides new supervisors with a range of resources to support record track and evaluate the supervision process and outcomes. This book: Outlines the different types of supervision and provides reflective questions to encourage new supervisors to reflect on what supervision is its purpose what it hopes to achieve and explores what inadequate supervision looks like. Provides new supervisors with a guide on what to look for in quality training what key topics are useful in training and concludes with reflective questions for new supervisors to consider when thinking about engaging in training. Provides a detailed analysis of the benefits of providing and engaging in professional supervision. Provides key information for new supervisors about how to set up supervision and build rapport in the supervisory relationship. Explores how to maintain professional boundaries and the process of providing and receiving helpful feedback. Outlined and provides examples of relevant documents to use in supervision given the ethical and industrial nature of supervision. Discusses the value of evaluating professional supervision and includes reflective questions for supervisors to consider as they develop a framework for evaluation. Discusses the core differences between the supervision styles and how to manage the dual role of line and professional supervisor. Outlines an example framework for assessing competency and capability for new supervisors. | Developing Leadership Excellence A Practice Guide for the New Professional Supervisor

GBP 31.99
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Lean Healthcare Systems Engineering for Clinical Environments A Step-by-Step Process for Managing Workflow and Care Improvement Projects

Lean Healthcare Systems Engineering for Clinical Environments A Step-by-Step Process for Managing Workflow and Care Improvement Projects

It has been almost 20 years since the Institute of Medicine released the seminal report titled Crossing the Quality Chasm. In it the IoM identified six domains of care quality (safe timely effective efficient equitable and patient-centric) and noted a huge gap between the current state and the desired state. Although this report received a great deal of attention sadly there has been little progress in these areas. In the U. S. healthcare still has huge disparities is inefficient and is fragmented with delays in care that are often unsafe. Most U. S. citizens are expected to suffer from a diagnostic error sometime during their lifetime not receive a large fraction of recommended care and pay for one of the most expensive systems in the world. Much has been written about quality improvement over the years but many prominent quality and safety experts. Yet progress has been slow. Some have called on the healthcare professions to look outside of healthcare to other industries using examples in nuclear power and airlines for safety the hotel and entertainment industry for a ‘customer’ focus and the automotive industry particularly Toyota for efficiency (Lean). This book by Dr. Oppenheim on lean healthcare systems engineering (LHSE) is a fresh approach that brings forth concepts that systems engineers have used in huge national defense projects. What’s unique in this book is that these powerful system engineering tools are modified to be able to address smaller sized healthcare problems that still involve similar problems in fragmentation and poor communication and coordination. This book is an invaluable reference for a new powerful process named Lean Healthcare Systems Engineering (LHSE) for managing workflow and care improvement projects in all clinical environments. The book applies to ambulatory clinics and hospitals of all types including operating rooms emergency departments and ancillary departments clinical and imaging laboratories pharmacies and population health. The book presents a generic rigorous but not mathematical step-by-step process of integrated healthcare systems engineering and Lean. The book also contains the first major product created with the LHSE process namely tabularized summaries of representative projects in healthcare delivery applications called Lean Enablers for Healthcare Projects. Each full-page enabler table lists the challenges and wastes powerful improvement goals risks and expected benefits and some useful descriptions of the healthcare system of interest. The book provides user-friendly solutions to major problems in healthcare delivery operations in all clinical environments addressing fragmentation wastes wrong incentives ad-hoc and stove-piped management lack of optimized processes hierarchy gradient lack of systems thinking “blaming and shaming culture” burnout of providers and many others. | Lean Healthcare Systems Engineering for Clinical Environments A Step-by-Step Process for Managing Workflow and Care Improvement Projects

GBP 39.99
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