The Basics of Benchmarking
Brand: Productivity Press
Description
The first part of The Basics of Benchmarking provides a guide to the language of benchmarking and answers some commonly asked questions. The second part of the book walks through the three phases of the benchmarking process - Analysis Discovery and Implementation - and provides charts and checklists on what questions should be answered at each phase and what outputs should be produced. The book closes with a complete process map and outlines the entire site visit process.
