Veterans' Benefits - Improvements Needed to Measure the Extent of Errors in Va Claims Processing: Hrd-89-9

Veterans' Benefits - Improvements Needed to Measure the Extent of Errors in Va Claims Processing: Hrd-89-9 - Bog - Paperback

In response to a congressional request, GAO assessed whether the Department of Veterans Affairs' (VA) Statistical Quality Control (SQC) System reliably estimated the extent of errors made in adjudicating veterans' claims for compensation and benefits. GAO found that SQC did not have accurate and reliable information on claims processing accuracy, since: (1) VA regions did not randomly select case samples or review cases within the required time period; (2) VA regions used the same staff that adjudicated..