Cases in Hospitality Management - A Critical Incident Approach - Timothy R. Hinkin - Paperback Bog - John Wiley & Sons Inc - 2005 - Engelsk -
Brand: John Wiley & Sons Inc
Description
Your guide to becoming an effective hospitality manager The hospitality industry is a "people" business. Whether dealing with guests or customers, managers or coworkers, those who work in this industry interact with other people perhaps more than in any other.
