Before the Committee - Actions Needed to Improve Airline Customer Service and Minimize Long, On-Board Delays: Project Id: CC-2007-099 - Bog - Paperbac
The Inspector General testified on September 26, 2007, before the House Committee on Transportation and Infrastructure Subcommittee on Aviation. Earlier this year, after expressing serious concerns about the airlines' treatment of passengers during extended ground delays, Secretary Peters requested that we examine the specific incidents involving American Airlines and JetBlue Airways, during which passengers were stranded on board aircraft for extended periods of time, and the Air Transport Association's..