Air Travel - Passengers Could Be Better Informed of Their Rights: Rced-91-156 - Bog - Paperback
Pursuant to a congressional request, GAO reviewed airline passengers' rights regarding lost baggage, overbooked flights, and delayed, cancelled, or diverted flights. GAO found that: (1) between January 1, 1990, and September 30, 1990, the rate of mishandled baggage reports was about 7 per 1,000 passengers and the rate of cases of involuntarily denied boarding was about 1 case per 10,000 passengers; (2) all major airlines' contracts of carriage parallel Department of Transportation (DOT) regulations..